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Honor Student
Posts: 3
Member Since: ‎04-05-2017
Message 1 of 6 (198 Views)
Accepted Solution

No signal to tv when connecting with HDMI

[ Edited ]
Product Name: 00325-80356-80489-AAOEM
Operating System: Microsoft Windows 10 (64-bit)

Hi  I have a HP Notebook

 

Untill recently I have been able to connect my pc to my philips tv withou any  problems.

Now I get no signal when connecting my pc to my tv.

I have confirmed that the problem is not with the tv or the HDMI cable

I think this might be because of windows update.

The drivers are generic so I cant update the drivers 

 

Any ideas?

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Accepted Solution

Re: No signal to tv when connecting with HDMI

@phenol

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

   

I understand your notebook isn't connecting to your monitor via the HDMI cable,

I'll be glad to help you out, however, for an accurate solution I will need more details:

   

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Did you check with an alternate HDMI cable or another monitor to check if the issue is within the notebook?

When was the last time it worked without these issues? Have you attempted a system restore?

  

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

   

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

   

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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HP Support Agent
Posts: 5,448
Member Since: ‎08-11-2014
Message 2 of 6 (158 Views)

Re: No signal to tv when connecting with HDMI

@phenol

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

   

I understand your notebook isn't connecting to your monitor via the HDMI cable,

I'll be glad to help you out, however, for an accurate solution I will need more details:

   

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Did you check with an alternate HDMI cable or another monitor to check if the issue is within the notebook?

When was the last time it worked without these issues? Have you attempted a system restore?

  

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

   

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

   

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎04-05-2017
Message 3 of 6 (138 Views)

Re: No signal to tv when connecting with HDMI

Hi
Thank you so much for your reply.
Right now and the next 10 days I will be abroad and I dont have my pc with me.
But what I can tell you is that I have tried with a different monitor and a different cable but the issue still continued. I thank like ten days ago everything was working fine. I will get back to you when I get home
HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 4 of 6 (111 Views)

Re: No signal to tv when connecting with HDMI

Hi @ , I am the @Chimney_83. It looks like you were interacting with @Riddle_Decipher, but he is out of the office today so I'll take over from here.

 

Thanks for the reply, please do us posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎04-05-2017
Message 5 of 6 (68 Views)

Re: No signal to tv when connecting with HDMI

[ Edited ]

Hi

I still have the same problem, no signal on tv when connecting the pc to my tv

Also when i enter the display settings on the pc, the computer does not dedect another screen.

I have tested different hdmi cables and another tv, so the problem lies with the pc without a doubt.

Here are more detailed information about my pc

 

 

product: P3X95EA#UUW

HP Notebook

 

 

 

Highlighted
HP Support Agent
Posts: 5,448
Member Since: ‎08-11-2014
Message 6 of 6 (56 Views)

Re: No signal to tv when connecting with HDMI

 

@phenol

Thank you for replying with this overwhelming and detailed response Smiley Wink 

I appreciate your time and efforts,

 

If you've already checked with alternate HDMI cables and other TV's and yet the issue persists,

I recommend you attempt to run an extensive hardware test on the computer to identify the issue with the PC,

Here's how you run the test: Click here

 

Revert back with the test results.

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck. 

Riddle_Decipher
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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