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Nitesh_kr07
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Solved!

Not able to adjust brightness of my laptop screen

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HP Pavilion x360 convertible 14-dh0xxx
Microsoft Windows 10 (64-bit)

Dear sir/madam,

The keys for brightness are not working but the other keys(volume,.....)are working fine ,so i have a problem with just the brightness keys. Also, brightness adjustment not available in control panel as well or anywhere else in any setting of the laptop. I have an hp pavilion x360 convertible 14-dh0xxx laptop with processor: Intel(R) Core(TM) i3-8145U CPU @2.10 GHz 2.30 GHz. Please provide a solution ?

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Riddle_Decipher
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@Nitesh_kr07 Welcome to HP Forums Community!

Here’s the step by step guide for you:

  1. Click the Start button, then click Run. 
  2. In the Run window, next to Open, type MSCONFIG. 
  3. Press the ENTER key. 
  4. In the System Configuration Utility window, click the Startup tab. 
  5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox. 
     
    NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here
    For Windows 10 drivers: Click here

(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 )

 

If the above doesn't help, please create another User account as suggested earlier and try again.

Also, ensure you update the graphics card and the BIOS on your device: Click here to find and install the drivers for the same.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Nitesh_kr07
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Thanks Alot Sir. I have been able to resolve my issue by using following solution given by you:


"NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here".

 

Iam very grateful for your advice.

 

Regards,

Nitesh Kumar

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@Nitesh_kr07 Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

 

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

Riddle_Decipher
I am an HP Employee

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