Not recognized Graphics Drivers and can't update BIOS on HPDV6-6135DX

[Mati256]

Hello.

My computer recently crashed died and the technician I took it too said he had to reinstall the BIOS and change my Hard Drive.

With the Hard Drive gone, I also lost my recovery partition, so I had to install another Windows 7.

With the fresh install all it said was that the Display adapters where Generic VGA devices, I installed all the graphics update from HP but it still say Generic VGA.

I only managed to get it to display my Graphic cards when installing the Drivers fro AMD.

The thing is that the Display adapter now shows a Yellow triangle with a black exclamation mark and when turning on the computer it says there are no AMD drivers installed or they are not correctly installed, I have reinstalled the drivers a couple of times and I always get the same error.

When trying to start a game it says there are no OpenGL drivers, I was able to play this game with no problems before the crash.

When I try to update the drivers from Windows Update, it downloads drivers for another HP Radeon card, and when I restart the computer obviously crashes.

On the other hand, the laptop says my current BIOS version is .12, and there is a version .21 in the HP website, but when triying to install the .21 update, the installation program says my current version is higher than the one i'm trying to install.

Don't know if this two problems are related,

Hope you can help me, because I can't take the laptop to the same technician for warranty because we had a pretty heated discussion and can't take it to a new one because I'm broke!

[Anand_Andy]

Hi @Mati256,

Welcome to the HP Support Community

I understand you are facing a graphic card issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then the PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!