• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-07-2020 07:18 AM - edited ‎12-09-2020 06:24 AM

HP Recommended
Product: Notebook 250 G5
Operating System: Microsoft Windows 10 (64-bit)

Some keys did not work on the keyboard at some point and
when the windows were upgraded the keys started typing other characters.
I made several changes after searching the network but did not find a solution.
I replaced the keyboard but I still have the same problem. If I use external keyboard, every key works great.

Any help?

 

12/8/2020 : Update bios via HP assistand : Some keys type wrong characters, some keys type nothing!

12/9/2020 : Run keyboard troubleshooter : No uptade were necessary. Same results.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.