cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Ser_Can
Level 1
7 3 0 0
Message 1 of 1
64
Flag Post

Notebook HP 15-bs017nl: AMD vide ocard disappeared AND w10 not updating

‎12-28-2020 08:44 AM

HP Recommended
Product: Notebook HP 15-bs017nl
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I own a HP Notebook 15-bs017nl. Last spring the Radeon AMD 530 video card stopped "existing", I tried several procedures but I could not manage to get it back in the "device manager" or wherever else. I tried uninstalling and reinstalling drivers and AMD dedicated software, but it seems like the video card is "not there" any more. I downloaded new drivers from the HP page ( https://support.hp.com/it-it/drivers/selfservice/hp-15-bs000-laptop-pc/15551412/model/18162472 - this is in Italian, sorry): the AMD driver was not listed in the suggested drivers when my notebook was analyzed, but I dowloaded it manually. I also used (as suggested in a Microsoft forum) the "Display Drive Uninstaller" software in safe mode to uninstall previous driver before installing that one, but the procedure wasn't successful.

What happens is the "blue screen" with code "PAGE FAULT IN NONPAGED AREA" and error element "ATIKMDAG.SYS" or "AMDKMDAG.SYS".

 

I can coexist with this issue, since I do not really need the video card. However, I am now not able to update windows 10 to v. 2004. When I try to update it, the update crashes showing the "blue screen" and the same code and elements, which belong to the AMD video card issue.

 

I'd really like to fix the issue, but I really don't know what to try next.

 

Pardon me if I didn't translate properly some of the terms, and thank you in advance for your help.

Reply
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation