08-23-2016 02:22 PM
I bought my laptop on Febrary and i used only the mouse not the touchpad.
When I was clening my pc, I see thath the right part of touchpad is more inside than the left part; and there is step from the touchpad and the chassis.
I don't use the touchpad and this problem is very ugly to me. How I can replace this problem? How It can be caused by?
Someone of yous had the same problem?
I have a lot of care for my laptop.
08-26-2016 08:09 AM
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I understand that you purchased your notebook in February. You have always used a mouse so you did not notice the placement of the touchpad. Recently it came to your attention that the touchpad does not align with the casing and it is causing you some concern. Please contact HP support for assistance. They would be able to provide you with any options. Contact HP Support Fill out the online form, and follow the prompts.
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08-27-2016 06:58 AM
Sorry, I have another question about this. I bought this notebook at Mediaworld, to repare this notebook I must bring it at Mediaworld or I can bring it in a center authorized HP?
Because I need to used my notebook every days to work
08-29-2016 07:32 AM
Thank you for the inquiry. When you contact HP for your service options, they will be able to tell you if you can take it to MediaWorld or where the nearest authorized service center is located.