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Message 1 of 4
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Notebook screen goes black past vertical

HP Recommended
HP Stream Notebook-11-r050sa
Microsoft Windows 10 (64-bit)

HP Stream Notebook-11-r050sa just over three years old. Screen display fine until approx 10 degrees past the vertical & then go black. Any advice on how to resolve this problem would be appreciated.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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@rotorman

 

Welcome to HP support community.

 

Please attempt the below steps: 

Perform a hard reset 

 

Attempt a BIOS recovery  

 

Run the System Diagnostics tests 
 

For more steps, click here 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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HP Recommended

Thank you for your reply.

 

None of the above suggestions work. PC World say it is the cable connecting the screen to the computer and it needs replacing. I am taking the machine to a local repairer who has experience of changing the connection and has heard of this problem before. PC World repair prices are to high in my opinion.

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HP Support Agent
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@rotorman

 

Yes, you can try those options and let me know how it goes.

Sandytechy20
I am an HP Employee

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