• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP 256 G8 Notebook PC (54P25AV)
Microsoft Windows 11

Olá, o display do meu notebook está queimado (HP 256 G8 Notebook PC (613G3LA)), não consigo encontrar em Fortaleza-CE. Alguém conhece onde e como faço para conseguir pelo menos a tela. Se houver empresa que conserte, o envio também.

2 REPLIES 2
HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
HP Recommended

Hi, @JMutter 

 

Below is the link to the parts list for your notebook:

 

HP PartSurfer

 

The LCD display panel part number and description is:

 

M31116-001
SPS-RAW PANEL LCD 15.6 HD AG SVA 250

 

The only suggestion I can offer would be to contact one of HP's authorized parts resellers in Brazil to see if they have the display panel part number you need or check on Amazon or eBay for one.  Search by the HP part number.

 

The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...

 

Below is the link to the service manual:

 

Maintenance and Service Guide (hp.com)

 

As to where you can go to get the display panel installed, unfortunately I would not know.

 

Check some local PC repair shops in your city to see if any of them can replace it for you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.