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Numeric Keyboard issues with my HP Laptop

HP NOtebook
Microsoft Windows 10 (64-bit)

I am having issues with few of my numeric keyboards not working. I tried doing basic software trouble shooting without any result. I tried BIOS test for keyboard. The keyboard failure ID: PQCE20-7PJ8A0-XD7WMG-G0R03.


Please help here.



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Numeric Keyboard issues with my HP Laptop

Hi @subirsinha


Welcome to the HP Forums!


It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.


Saw your post and I understand that some of the keys on the keyboard are not working.


I’d love to help!


As you have mentioned that you are getting a failure ID after running the hardware diagnostics then it is a hardware issue and you need to replace the keyboard.


You can contact phone support here to check the available service options.


Please post your results, as I will be looking forward to hearing from you.


Good day!


Take care. Cheers!

I am an HP Employee

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