09-22-2019 06:08 AM
Whenever I even touch the laptop screen, the screen flickers uncontrollably. Its been going on for a while now.
09-24-2019 02:42 PM
Try connecting to a different monitor and check if you are facing the same issue.
Check if you are facing the same issue in the BIOS page.
If the issue persists, in BIOS page this could be a hardware issue.
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists, refer to this document: https://support.hp.com/in-en/document/c01881110 for Troubleshooting Screen Issues.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thank you for joining the HP Community.
Have a great day!
I am an HP Employee