11-05-2016 12:05 AM
I purchased a new HP Notebook 1 week ago and have experienced recurring obscuring black bars and odd defacing of lines of texts. This occurs in Internet Explorer, my email program (AOL) and also in Microsoft WORD. I performed a system restore that this eradicated the problem for a few days. Then, Windows 10 forces upgrades, and the problem reappeared.
Then, I altered Windows 10 to the default program build, and that also eradicated the problem. Then, 2 days later, the problem appeared again. I have difficulty believing that HP, a reputable company, and the builder of my last 3 computers, would release a product with pre-loaded software that would do this.
I would appreciate knowing how this display "bug" can be permanently corrected. Otherwise, will I be facing restoring the windows operating system twice a week throughout the next 3 years of ownership?
11-08-2016 07:33 AM
Hi! @James-Michael, Welcome to HP forums.
I understand that you have a display issue with your notebook.
Refer this article to troubleshoot display issues:http://hp.care/2eG33vJ
However, if the issue still persists please provide the product number of your laptop.
I will try to find the best drivers.
Please keep me updated! :)
Take care :)
I am an HP Employee