Omen 2nd Screen not working

[JayD93]

Hello

First time post.. 

Bought laptop 3 days ago and the 2nd screen is not working. In total darkness. Doesn't switch on when pressing the screen power button, doesn't switch a screen there if press that button and the virtual key pad doesn't appear either. 

Have tried the following

1. Restart, F10, F9, F10.

2. Updated all systems and reset omen command centre to default

3. Hardware Diagnostics Test which show no failures (Selected every component to test)

4. Uninstalled and Reinstalled Keyboard drivers

 and finally the usually reliable - switching off then on again

Anyone experienced same thing and know solution? Hoping for an easy fix and for it not to be a Hardware issue 

Any help is appreciated!

Thanks

J

[The_Fossette]

@JayD93,

I reviewed your post and I understand that the second screen is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c06409604

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!