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McBHK Honor Student
Honor Student
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Message 1 of 4
109
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Omen Body Bending

Omen 15
Microsoft Windows 10 (64-bit)

The Body of my Omen 15 inch is expanding around the touch pad! First noticed it after about 1 years of use! It is now starting to effect the touch pad operation and cannot close in properly!

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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Omen Body Bending

Hi @McBHK

 

Welcome to the HP Support Community. 

 

I'd suggest you contact the HP Support in your region regarding the service options for your computer, they should be able to help. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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McBHK Honor Student
Honor Student
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Message 3 of 4
50
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Omen Body Bending

Hi, Thanks for getting back to me!

I took my laptop to the Support agent here in HK in their Mong Kok Centre, they said I should contact you again as they said it was a product issue, and I would have to pay the relative[y large inspection and repair fee, which might reoccur! 

Can you assist? 

Thanks.

 

 

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HP Support Agent
HP Support Agent
6,242 6,121 570 648
Message 4 of 4
35
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Omen Body Bending

Hi @McBHK

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation