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Honor Student
Posts: 2
Member Since: ‎04-09-2017
Message 1 of 3 (427 Views)

One of the thunderbolt 3 port on my Spectre x360 (kaby lake) cannot connect to an external display

Product Name: Hp Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an Hp Spectre x360 from BestBuy. The laptop ran great and gave me no issues until I hooked the laptop on a 4K monitor. There are two thunderbolt 3 ports on the machine, one actually works fine connecting to the external display. However, the other thunderbolt 3 port does not project anything on the external display. In addition, the internal display blacks out. I know for a fact that both thunderbolt 3 port should be able to project to an external display (even multiple) but that is not the case for me. In need of technical support or guidance.

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Message 2 of 3 (396 Views)

Re: One of the thunderbolt 3 port on my Spectre x360 (kaby lake) cannot connect to an external displ

What are you using to connect the 4k display to the USB Type C  3.1 Gen 2 ports?

 

I am curious since the 2017 product loan that is enroute to me is a Spectre x360 13-ac000.

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Honor Student
Posts: 2
Member Since: ‎04-09-2017
Message 3 of 3 (385 Views)

Re: One of the thunderbolt 3 port on my Spectre x360 (kaby lake) cannot connect to an external displ

I am using a USB-C to HDMI cable.
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