04-09-2017 11:45 PM
I recently purchased an Hp Spectre x360 from BestBuy. The laptop ran great and gave me no issues until I hooked the laptop on a 4K monitor. There are two thunderbolt 3 ports on the machine, one actually works fine connecting to the external display. However, the other thunderbolt 3 port does not project anything on the external display. In addition, the internal display blacks out. I know for a fact that both thunderbolt 3 port should be able to project to an external display (even multiple) but that is not the case for me. In need of technical support or guidance.
04-10-2017 06:18 AM
What are you using to connect the 4k display to the USB Type C 3.1 Gen 2 ports?
I am curious since the 2017 product loan that is enroute to me is a Spectre x360 13-ac000.
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I am not an HP Employee, I am a volunteer posting here on my own time