12-09-2016 08:49 AM - edited 12-09-2016 08:50 AM
A few days ago I received a brand new HP Envy that I purchased directly from HP.
I have discovered that it has what appears to be one dead pixel in the monitor.
I say "what appears to be" because upon very close inspection it looks like maybe an adjacent pixel is not as bright as it should be. Or perhaps this is just a trick of the light, the "deadness" of the one dead pixel creeping over and influencing how the adjacent pixel is perceived?
If I had to bet my life on it I'd say it is just a single dead pixel... but the point is that it may be two.
Apparently this is important because if two pixels next to each other are defective, then my warranty would allow me to exchange the computer for a new one (correct?), whereas if it's just a single dead pixel then the warranty wouldn't cover it.
BUT is it also possible that I could return it anyway, since it's a brand new computer that arrived with the defect? I have looked online and in some places the internet pundits make it seem as if HP will allow returns for whatever reason as long as they are initiated within 21 days.
All of that being said, if anyone can tell me what my options are, I would very much appreciate it. I enjoy the computer very much so far, but this dead pixel(s) thing does bug me slightly.
12-09-2016 09:10 AM
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