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MontanaGrizzly Student
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Out of the box backlight screen bleed around edges of screen.

Envy x360 m6 Convertable
Microsoft Windows 10 (64-bit)

I have owned 3 of these computers. All purchased from best buy. Every single one has had this problem and i returned the last 2. This isn't a small problem either, I've found multiple cases of this online. It seems to happen to the bestbuy laptops the most. I tried contacting hp support on the computer but they were no help and when they called me I couldn't understand a word of what he was saying.

 

Great laptop, horrible screen. 

 

Has anyone found a fix for this or has hp recalled these laptops? I have all of my school work on my laptop so I cant really just let it go. 

 

Thank you

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nonameuser Student
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Out of the box backlight screen bleed around edges of screen.

I have the same problem with mine purchased directly from HP; have had it for ten days. I just got done with a tech support chat and they are having me send it in for service. I'm not confident that that will solve the problem, though. I think the display is simply a weak spot in an otherwise nice 2-in-1.

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HP Support Agent
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Out of the box backlight screen bleed around edges of screen.

 

@nonameuser

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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