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Message 1 of 4
102
Flag Post

PAVILLON touchpad

HP Recommended
14-ce3007nf
Microsoft Windows 10 (64-bit)

I spent hours with the support trying to DISABLE my touchpad.

Nothing works : deactivate driver, remove registery, update windows.

There is no "deactivate touchpad when USB mouse is connected".

The worst is all the updates have introduced a probleme with keyboard SHIFT/Uppercase management..

 

I am really scared : HP was a serious company, making quality products.

***bleep***

The support just keep on reinstalling things, without thinking.

 

Did anyoen experienced the same problem ? 

Does anyone know how to kill definitly  the stupid touchpad driver ? 

 

THANKS!

 

 

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@LaurentIss Welcome to HP Community!

 

I understand that you would like to disable touchpad.

 

Please perform the below steps and check.

 

Press Windows Key + R and enter regedit. Press Enter or click OK.  

1.    When Registry Editor opens, go to the HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnhkey in the left pane.  

2.     In the right pane, right-click the empty space and choose New > DWORD (32-bit Value).  

3.    Enter DisableIntPDFeature as the name of the new DWORD and double click it to open its properties.  

4.    Select the Hexadecimal option and change the Value data to 33. Click OK.  

5.     Close Registry Editor and restart your PC.  

 

After making these changes in the registry, you should see the option to disable your touchpad in Mouse settings. 

Press Windows Key + X to open the Win + X menu and select Control Panel from the list.  

When Control Panel opens, go to Hardware and Sound section and select Mouse.  

1.    When the Mouse settings window opens, you should see the ELAN or Device Settings tab. Switch to it.  

2.    Locate Disable internal pointing device when the external USB pointing device is attached option and enable it.  

Click Apply and OK to save changes. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 4
Flag Post
HP Recommended

THe support finally called me.

A very nice guy, a real expert.

He installed the SYNAPTIC utility and everything is fine.

HP support is great, even if this affaire took 2 months to be solved...

 

THANKS

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@LaurentIss 

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us. 

 

We will assist you.

 

Have a nice day!!

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