PEN WON'T WORK

[lasmith]

I just bought myself a HP Envy 360 laptop, which my sister also has. She gave me the pen she bought with her laptop 3 years ago because she doesn't use it, but it won't work with my laptop now. I don't know which pen it was, but it was compatible with my sister's laptop so I assumed it would be with mine too. I'm not sure if there's a battery or something that needs changing? I've tried downloading HP Pen Control but it's still unresponsive. Hopefully someone can help because it'd be really useful for my studying. Thanks!

[Dilip_18]

Hi@lasmith,

I see you are experiencing Pen issues with the HP ENVY X360 Convertible Laptop PC. 

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.

If the issue still persists, try the next step.

Step 4 Re-install the touchscreen drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

Step 5 Configure the pen input -

1) In Windows, search for and open Calibrate the screen for pen and touch input.
2) On the Display tab, click Setup.
3) Click Pen input
4) Follow the on-screen directions and check if this helps you fix the issue.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!