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Palm rejection not working

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Hi,

I have a problem. I'm trying to draw diagrams on OneNote and it isn't working. I have a HP Pavilion x360, right hand, ignore touch input when using stylus. I'm using the stylus that came with the laptop and it use to ignore my hand when I was drawing but it has stopped working even after a restart.

Please help.

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@BambiK

Welcome to HP Forums Community!

 

If your system supports palm rejection technology, when the active stylus is in use, the touch screen does not respond to input from your hand. Wait approximately 1.5 seconds between using the stylus and using your finger.

If the touch screen responds slowly to input from your hand after you use the stylus, you might need to update the firmware for the touch screen.

  1. Go to the HP Software & Driver Downloads page.

  2. Type your model number in the Enter your HP product name, product number or serial number box, for example, HP Spectre 15-bl000 x360 Convertible PC, and then click Find.

    If a list of model numbers displays, select your model number from the list.

    The Software and driver results page for your model displays.

  3. Make sure the Detected operating system is correct. If necessary, click Change, select your operating system and version, and then click Change.

  4. Click Firmware.

  5. If a firmware update is available for the touch screen, click Download next to the update.

  6. Follow the on-screen instructions to install the firmware update.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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