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‎12-12-2019 11:28 AM

HP Recommended
Product: Pavilion 15-cs3600nd
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Recently I bought my laptop (HP Pavilion 15-cs3600nd). Before the purchase I checked carefully technical specifications on the official HP support site (https://support.hp.com/nl-nl/product/hp-pavilion-15-cs3000-laptop-pc-series/29133460/document/c06507...) in order to buy a product which fits to my needs (including type of the screen). It was important for me to buy an IPS screen what, was confirmed in the HP product specifications. Unfortunately, when I checked after purchase the real panel model provided in my laptop I found out that it is: AUO B156HW02 V1 (AUO21ED) what is definitely not IPS type but old TN legacy one.

Can somebody confirm from your experience (preferably HP representative) that this normal for HP to sell laptops with components different (worse) than officially advertised?

Best regards

Many40

1 person had the same question
1 REPLY 1

‎12-12-2019 02:13 PM

HP Recommended

@Many40

 

I have gone through your Post and I understand your concerns

 

We will need few information to escalate your case to the concerns team.

 

I have sent you a private message. Please reply back with the requested details

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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