05-05-2017 02:12 PM
I've been racking my brain and losing years off my life trying to figure this out!
I bought a BenQ 24" monitor (BL2420PT) that can support 2560x1440 resolution for my Pavilion 17 laptop. Unfortunately, I can't get the monitor above 1980 x 1080. Apparently, the GPU (Radon HD 8610G) should support higher resolution, but I can't figure it out.
I am using an HDMI cable (the only monitor input available), which could be the issue? Maybe it doesn't support higher resolution (e.g.: HDMI 1.3)?
I've unplugged the monitor cable, reinstalled drivers, etc. There is no option above 1980 x 1080. If this is the case, I'll buy a new computer because I need the resolution for work. But a simple yes or no would save lots of time a frustration!
Thank you very much,
05-05-2017 02:29 PM
What is your HP Pavilion 17 ? Normally you can ONLY give you 1920 x 1080 using HDMI ports on Pavilion 15 and 17 machines. Please use the following instructions to find out the model/product of your machine:
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05-05-2017 05:38 PM
My computer is an HP Pavilion 17-084ca. I was trying to find information on what kind of HDMI port it was, but it seems it probably only gives 1920 x 1080? The GPU can apparently give higher resolution so it is a shame that it might be limited by the HDMI port...