Pavilion 32" Monitor (V1M69AA#ABA) has backlight, no image or OSD

[neccros]

Helping a friend try and fix this monitor and avoid it going into the trash.

The monitor glows and the backlighting works but no signal from the PC comes up and nothing from the OSD.

This monitor is only 3 years old and due to the poor 1 year warranty, I am forced to try and fix it.  I have some ideas as to what is bad but need help on opening the case to get to the board(s) inside. I hear it could be as simple as a loose connection or a video driver board, or possibly a bad capacitor. 

I already tried the "flashlight on the screen" test and nothing.... as the backlighting seems to be fine.

Can anyone help with this?  I am really trying to keep this from the eWaste pile and give my friend a working monitor again!  

Thanks

[KrazyToad]

@neccros

Welcome to HP Support Community

Since this is a Hardware issue, I recommend you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[neccros]

Am I not allowed to fix it myself?  Fixed my own HP laptop and have fixed TVs....

My laptop had a service manual, is there one for this monitor?

Brian