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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Pavilion screen frame

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05-09-2020 09:07 PM
I bought new laptop HP Pavilion Gaming Laptop 15-cx0056wm model in april 2019 , today is May 9 and tomorrow my warranty ends!! I noticed that the plastic frame from the screen has separated due to poor adhesive. But the worst part is that when I closed it, the hinge broke, and screw fell off the hinge. Now the right part of the hinge is loose and I can´t close it. I need urgent help, I use it for my work.
05-11-2020 10:38 AM
@Jonbus I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
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