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‎11-19-2019 11:46 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (32-bit)

I've had a Pavilion x360 laptop for 8-9 months and it is still under warranty.  I was working as usual and tried to adjust my screen back a little to see the screen better when the hinge broke and forced the screen out, breaking it.  When I took it to back to Best Buy, the Geek Squad advised me that there was no use sending it out to HP for repair under warranty, as they would deny the claim under the warranty due to the broken screen (even though there was no damage/user error). Anyone have a similar experience?

1 REPLY 1

‎11-19-2019 12:04 PM

HP Recommended

@pha1226

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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