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‎12-27-2020 11:39 AM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

I have a 2012 custom built HP Pavillion, suddenly the screen will flash black. I do have a dedicated video card. I'm wondering if I can just change out the video card for this laptop or not? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2020 12:50 PM

HP Recommended

There hasn't bee a HP consumer notebook that came with a removable graphics card in 20 years.

 

'Dedicated or discrete' graphics means the GPU has its own memory system and doesn't rely on the system memory for graphics memory.

 

Check the service manual for your notebook.  You will not find any procedure to remove or replace the graphics adapter.

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5 REPLIES 5

‎12-27-2020 12:46 PM

HP Recommended

Hi:

 

Unfortunately the graphics adapter is an integral part of the motherboard.

 

If the graphics adapter failed, then the motherboard would have to be replaced.

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‎12-27-2020 12:47 PM - edited ‎12-27-2020 01:11 PM

HP Recommended

 Thanks, even if I had a dedicated graphics card installed? I was told when I ordered it that it could be replaced. I guess that's not the case here?

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‎12-27-2020 12:50 PM

HP Recommended

There hasn't bee a HP consumer notebook that came with a removable graphics card in 20 years.

 

'Dedicated or discrete' graphics means the GPU has its own memory system and doesn't rely on the system memory for graphics memory.

 

Check the service manual for your notebook.  You will not find any procedure to remove or replace the graphics adapter.

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‎12-27-2020 01:42 PM

HP Recommended

Thanks it was probably my mis-understanding as I don't speak geek and my ex husband (former HP VP) just told me what to get and then did it. I got a screaming deal. It's purple...I love my purple, not skin, but purple laptop. 

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‎12-27-2020 02:03 PM

HP Recommended

You're very welcome.

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