09-25-2016 01:46 PM
These last days the mouse coursor was freezing. And sometimes even disappearing when touching the screen until today the mouse pad gone dead... I have plagged an external mouse and it is working perfectly. I am really sad about it because the laptop is not old at all. I have it only for some months... Any idea on how to fix it?
Thanks in advance
09-25-2016 01:51 PM
please ensure you create a system restore point on the notebook and backup complete data.
please check with external mouse
uninstall the touchpad drivers from device manager
install the drivers from HP RECOVERY MANAGER
if not please install the drivers from HP WEBSITE
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.