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Greeko Honor Student
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Pavillion X360 Windows 10 Laptop mousepad stop working :(

Pavillion X360

 Hi,

These last days the mouse coursor was freezing. And sometimes even disappearing when touching the screen until today the mouse pad gone dead... I have plagged an external mouse and it is working perfectly. I am really sad about it because the laptop is not old at all. I have it only for some months... Any idea on how to fix it?

Thanks in advance

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Teacher Teacher
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Pavillion X360 Windows 10 Laptop mousepad stop working :(

Hello,

 

please ensure you create a system restore point on the notebook and backup complete data.

http://support.hp.com/us-en/document/c03327545

 

please check with external mouse 

 

uninstall the touchpad drivers from device manager 

 

install the drivers from HP RECOVERY MANAGER 

 

if not please install the drivers from HP WEBSITE 

 

http://support.hp.com/us-en

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Regards,
Vijay
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Greeko Honor Student
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Pavillion X360 Windows 10 Laptop mousepad stop working :(

Thank you for your fast and proper answer.

I will follow your instrutions carefully and tell you. 

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Greeko Honor Student
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Pavillion X360 Windows 10 Laptop mousepad stop working :(

 Hi I have unistalled what you told me but I cant reinstall it. I dont find any HP RECOVERY MANAGER. Can you give me the link for the website pls?

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