Pavillion x360 N010 touch screen stops working

[Echo_Lake]

@ericRO
Thank you for posting back. 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@ericRO

Thank you for posting back. 

This sounds like a hardware related issue with touchscreen or digitizer, and also you can purchase HP recovery media. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ericRO]

Presently, I get nothing at all on the screen. The fab runs for a few seconds and stops. I have tried the Win b and win v options both with and without usb rescue inserted. I get nothing at all from the machine. Is this machine bricked?  It seems to have crashed during the bios update previously recommended. Any suggestions would be appreciated 

when I called the number provided, they said they can’t help with hardware issues, only on a running machine. 

[Echo_Lake]

@ericRO

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. To get the answer to this question, if it's a hardware issue we can do much over the phone or community. 

If it's a software issue we can fix it by reinstalling windows OS.