11-07-2019 07:34 PM
I've had this x360 N010 for yeas now and have experienced a problem occasionally. The touch screen simply stops functioning. it gets completely knocked out of the device manager, no HID touchscreen shows up to enable. I have fixed it several times before, with tips online, but I cant seem to fix it this time. I have used the HP support assistant to scan for issues and voila, it has been fixed in the past. Not sure what step I am missing this time, but it doesn't find the problem. step by step description to have support assistant fix the touch screen would be appreciated.
11-10-2019 08:29 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the touchscreen is not working on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
I am an HP Employee
11-19-2019 07:36 PM
This is not a hardware issue. the diagnostic works fine. the problem is that the HID compliant touch screen drive disappeared from device manager again. this has happened in the past and was able to be fixed. I cannot restore the entry now however.
11-20-2019 08:29 AM
11-20-2019 07:42 PM
This will do a destructive reinstall of windows correct? that would require reinstallation of all of my software correct?
That is NOT an option.
once again, this is not the first time that this problem ad occurred. there is definitely a non destructive way to accomplish this, as I was able to fix it before.
11-21-2019 12:17 PM
@ericRO I understand your concern, and to be sure, did you check if the touchscreen works in the BIOS Screen?
- This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
- If it doesn't work, this could be a hardware malfunction.
- If it works, this is a software failure and best way forward is to backup all personal data into an external storage device and perform a OS reset using these steps, however, since you aren't comfortable, you could attempt creating a new user account and check if that helps first.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
11-21-2019 04:12 PM
yes, the touch screen works in the bios. Again, this problem has occurred before. replacing drivers finally fixed it last time. I don't recall if it was the cpu driver, but I believe it was related to intel drivers.
11-21-2019 07:20 PM
I understand your suggestion. If I were to create another user and find that the touch works, is there a way to migrate the touch screen settings from the new user profile to the old one? I am most frustrated because I have been able to correct this problem in the past.
11-22-2019 08:46 PM
So then this wont help. I'm looking more into it and I'm thinking the culprit is the intel 12c driver. Not sure if I had fixed the problem in the past with intel driver updates.