Pen Issue with laptop

[claymeister]

Bought an HP Spectre 360 which came with an active pen. From the beginning and after several times of having the people at Best Buy work on it, we could never get the active pen to work. I figured I was not the only one with this problem and have been looking for an update to resolve this issue. Nothing. For now I am using a passive pen. Is anyone else having the same issue?? I cannot believe HP would package a pen that they knowingly understood that it did not work with the laptop. Any help or thoughts would be greatly appreciated.

[praveenbv]

Hi@claymeister, Welcome to the HP Support Community!

I came across your post and would like to assist. 

I understand that the stylus pen that came with your HP Spectre x360 is not working. I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

Please refer to the steps as described in detail from this HP document: https://hp.care/2yvFxZB

These steps help in fixing stylus operational issues. 

Hope this helps! Keep me posted. 

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