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Tutor
Posts: 10
Member Since: ‎07-20-2016
Message 1 of 9 (501 Views)

Pen Support for Spectre x360 13t

Product Name: Spectre 13t-4200
Operating System: Microsoft Windows 10 (64-bit)

Hi after being bounced back to and fro from various departments of HP I'm still unable to get Pen support on my Spectre x360 13t-4200 model. I've came a few people that didn't have the firmware but were able to download it for their 15t series,  but so far I get a failed operation when I try to install the firmware.

 

The same pen works on my sister's last year's model. Attached is a screen shot. 

ANy help is welcomed as I'm a graphic artist, I need my active stylus functionality Smiley Happy

 

Please & Thank you.

 

13t-4200

hp1.jpg

 

 

13-4003

hp2.png

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Teacher
Posts: 154
Member Since: ‎08-27-2015
Message 2 of 9 (498 Views)

Re: Pen Support for Spectre x360 13t

What is the name of the pen excact model number?  I will see if I can locate drivers for it.

Tutor
Posts: 10
Member Since: ‎07-20-2016
Message 3 of 9 (494 Views)

Re: Pen Support for Spectre x360 13t

It's a Dell active stylus AAGN, but as I mentioned I was able to get it to work on my sister's spectre without any installation or driver. 

Teacher
Posts: 154
Member Since: ‎08-27-2015
Message 4 of 9 (491 Views)

Re: Pen Support for Spectre x360 13t

I get the feeling it is not compatible with your laptop or windows 10.  You can always purchase the HP active pen which will work with your model.

Tutor
Posts: 10
Member Since: ‎07-20-2016
Message 5 of 9 (485 Views)

Re: Pen Support for Spectre x360 13t

Teacher
Posts: 154
Member Since: ‎08-27-2015
Message 6 of 9 (483 Views)

Re: Pen Support for Spectre x360 13t

Yes after doing more research it turns out windows 10 makes this pen unfunctional on the spectre.

Tutor
Posts: 10
Member Since: ‎07-20-2016
Message 7 of 9 (481 Views)

Re: Pen Support for Spectre x360 13t

But as you can see on the above model  it still works on another Spectre. And according to HP Support it also works on other versions of the Spectre released this year.

Teacher
Posts: 154
Member Since: ‎08-27-2015
Message 8 of 9 (478 Views)

Re: Pen Support for Spectre x360 13t

Might be a combination of both the laptop and windows 10.  Did you try speaking to Dell about it, maybe check to see if anyone at Dell can help you.

Tutor
Posts: 10
Member Since: ‎07-20-2016
Message 9 of 9 (456 Views)

Re: Pen Support for Spectre x360 13t

Unfortunately the issue is still unsolved, But I've narrowed it down to not having the HID-compliant pen driver installed or any means to install it.

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