I got my hp pavilion 360 convertible yesterday. The pen I received with it shows white light on plugging but does not work on the screen.
Welcome to the HP Support Community. Congratulations on your new system.
I'd like to help you with it!
May I have the exact model name of the pen? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
Please get back to us with the details so that we can assist you further.
Have a great day ahead!
I hope you are doing good.
We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.
Have a great day!
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