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kritika4
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Message 1 of 4
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Pen not working

HP Recommended
Microsoft Windows 11

I got my hp pavilion 360 convertible yesterday. The pen I received with it shows white light on plugging but does not work on the screen.

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @kritika4 

 

Welcome to the HP Support Community. Congratulations on your new system.

 

I'd like to help you with it! 

 

May I have the exact model name of the pen? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 3 of 4
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

Please get back to us with the details so that we can assist you further. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 4 of 4
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Hi @kritika4 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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