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uhhhh
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Pen won't charge properly

HP Recommended
MPP 2.0 Tilt Pen
Microsoft Windows 10 (64-bit)

My pen has not been working very well recently. When I first got it, it worked for maybe a month and then died. So I charged it and when it becomes fully charged the light turns from orange to white. So when I unplugged it and starting using it again it lasted two days. It didn't really surprise me that it died again so when I plugged it back in the light immediately turned white. When I used it on my computer it died within minutes. It still turns white immediately when I try and charge it. I even tried charging it overnight and it flashed orange at me that it was going to die soon the following morning. I'm still within the warranty of this product, I don't know if I should try and bring it in to get a new pen or if I should just charge it for longer. 

 

Anything would help. Thank you.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@uhhhh

 

Welcome to HP Support Community


I understand your concerns

 

It seems like the Pen is not holding charge for longer time

 

I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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