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‎10-01-2021 02:07 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hello, my touch screen has been having a phantom touch issue. I have tried holding the power button down for five seconds when the laptop is powered off and that didn't do anything. I tried booting in to the touch screen diagnosis as well. In the square touch test I had yet to touch anything and  squares started to vanish at random. I was unable to do the drag test as every time I tried to drag the phantom touch issue blocked me from being able to drag anything. I do believe I did the dumb thing of updating things when they worked perfectly fine already, as cleaning any residue that was on the touch screen also didn't change anything. I input my serial number on the support site and updated the BIOS to F.40 as well as the touch screen FHD firmware 1.00,A,1 Rev.A. I don't know which is causing the issue but the BIOS rollback function won't rollback to the previous version and I don't have access to older versions of the BIOS or firmware.

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2 REPLIES 2

‎10-13-2021 07:49 PM

HP Recommended

Hello, anyone from HP reading these forums? It's been quite some time since this post.

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‎10-27-2021 07:06 PM

HP Recommended

I am still waiting here HP, if no one can offer any help I would at least like to be told that.

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