Plastic holding the right hinge screws failed and my screen is broken. This is not "normal wear"

[TheJak]

After finishing a movie, I went to close my laptop as normal. It was dark and I heard a terrible crunch sound. I immediately turned on a light thinking I must have closed my laptop with something in it. However, I found that the plastic that holds the right hinge screws failed, and that the hinge was stuck out of place. It seems this is a way too common issue with these computers. Has any solution been offered? Up until today this has been one of the only electronic purchases I have ever made with absolutely no regrets. Now, after reading online, I fear I will end up regretting this purchase. Please, someone, restore my faith in humanity, and HP.....

[sandytechy20]

@TheJak

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.