01-24-2020 07:12 AM
I bought a secondhand HP Envy Notebook 15t-q400 CTO for my daughter to play Sims 4, when I did the System Requirements Lab: Can You Run It check it says that the laptop has 'better than minimum requirements', however every time the game begins to load it flashes a little then BSoD Error: VIDEO_SCHEDULER_INTERNAL_ERROR
When I ran BurnInTest all tests passed except the 3D test which also crashed to the BSoD.
When I look in BlueScreenView it says its caused by driver: Watchdog.sys and address: watchdog.sys+41a0
I've unistalled and reinstalled and rolled back countless drivers direct from HP... Intel,,, NVIDIA... Microsoft... I've followed every troubleshooter I can find and read dozens of forum posts,,, I'm going mad trying to resolve this! So I'm begging for anyone that knows about these things to please give me some advice!
Please and thank you for any assistance.
01-28-2020 07:00 AM
@MyMuses Welcome to HP Community!
I understand that you are getting a VIDEO_SCHEDULER_INTERNAL_ERROR error message.
Do not worry. I will try to fix the issue.
As you have stated that you have already updated the graphics drivers. I would suggest you perform the system reset.
If the issue still persists, you have to perform the recovery.
Note: Performing the recovery you will lose the personal data and installed application.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.