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reedje777
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Message 1 of 7
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Pointer keeps moving after finger stops

HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 IDS Base Model
Microsoft Windows 11

There's a touchpad bug where the cursor keeps moving in the direction I was moving even after my finger stops moving. It moves just a little bit, like 2 milimeters. It's as if the cursor was affected by momentum. The issue only occurs when I stop moving my finger but still keep my finger on the touchpad. If I drag my finger and then lift it off from the touchpad, the cursor stops moving immediately after my finger is lifted. The bug will also cause the pointer cursor to jump to the bottom of the page occasionally.

 

I'm about to smash the notebook into the concrete if I can't resolve this issue. It's driving me nuts!

6 REPLIES 6
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 2 of 7
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Hi @reedje777

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing touchpad-related issues on your system. Do not worry, we are here to fix it.

 

  • May I know from when are you facing this issue?
  • Did you make any hardware or software-related changes to it?
  • May I know if the issue persists while using an external mouse?

 

I would suggest you please update all the drivers and check if the issue persists. Here is a link that will help: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

 

Also, please boot into the safe mode and check if the issue persists in the safe mode as well. Here is a link to boot into the safe mode: https://support.hp.com/in-en/document/c00806682 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 3 of 7
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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linds2195
New member
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Message 4 of 7
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I have the same issue but the link you provided does not work.  This is beyond frustrating!

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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 5 of 7
Flag Post
HP Recommended

Hi @linds2195 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing touchpad-related issues on your system. Do not worry, we are here to fix it.

 

May I know the error message you are getting while accessing the link?

 

Please check it in safe mode and let me know the outcome of it. Here is a link to boot into the safe mode: https://support.hp.com/in-en/document/c00806682  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 6 of 7
Flag Post
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 7 of 7
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Hi @linds2195

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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