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Drywall1
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Message 1 of 2
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Flag Post

Poor video conference call quality on new laptop

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I purchased an HP Envy x360 a month ago, and there has been a continuing issue with using video conferencing software. On video calls on Zoom, Google Meet and other platforms, there is a significant problem every 10 seconds or so, where the picture freezes for 1/2 seconds, then comes back again. I have checked if this is an internet problem, but it isn't as when I have switched to other devices, on the same call, using the same software, it is fine. 

 

What is likely to be the issue?

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@Drywall1, Welcome to the HP Support Community!

 

I understand you have freezing issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Try updating the BIOS and chipset driver on your PC and check if it helps.

 

 

1.Updating the BIOS  & Windows updated

 

You can try updating the drivers using the HP support assistant.

 

Refer to this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

Use the steps in this section to help find the cause of the lockup:

Disconnect all devices to the PC with the exception of keyboard and mouse and/or monitor required for minimal use.

Remove any discs from the CD/DVD drives.

If Windows becomes active again, clean, repair, or replace the disc. Troubleshooting is complete.

If the lockup persists, continue troubleshooting using these steps.

While holding down the Alt key on the keyboard, press the F4 key to close the application.

If Windows becomes active again, the problem is related to an application. Save your work and restart the computer. Remember the name of the application that stopped responding or caused the error. Update or remove applications that continue to lock up. Troubleshooting is complete.

If the lockup persists, continue troubleshooting using these steps.

Press the Ctrl+Shift+Esc keys to open Task Manager.

Review the list of applications under Processes and look for applications that have stopped responding. Make a note of the names of those applications or programs.

Select an application that is not responding, and then click End Task.

A Microsoft Windows error message might appear: Windows Explorer has stopped working. Windows may check to see if there is a solution for the problem or prompt you to close the program. Or, if you see If you can’t see the taskbar and desktop icons, press Windows key and type Explorer….”

If you can’t see the taskbar and desktop icons, press the Windows key and type Explorer in the field, and click OK to restart File Explorer.

Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.

 

Refer to this article to further troubleshoot lock up or freezing issues with PC

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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