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Paps_F
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Power on, No display No Caplocks light. Fan runs

HP Recommended
HP Pavilion 17-G019NA
Microsoft Windows 10 (64-bit)

Hello everyone, my first time here. I have Hp Pavilion 17-G019NA. Over a year now, I face this problem with the laptop, because I have another laptop that I’m using, I didn’t really bother with it.

 

the problem:

The laptop didn’t display when I turned it on.

 

- Power on

- No display

- No blinking 

- No Caplocks

 

What I have done:

remove the memory and replace it, 

check all flex cables 

done all solitons I’ve come across on the internet

 

Please if anyone have a solution or has encounter such problems. Please help

 

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WAWood
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Message 2 of 2
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@Paps_F 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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