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‎08-05-2024 12:17 PM

HP Recommended
Product: HP ProBook 450 15.6 inch G9 Notebook PC (4D3X1AV)
Operating System: Microsoft Windows 11

Brand new ProBook 450 G9. HUGE DISAPPOINTMENT. Brand new, slept after the set-up, and has black screen ever since. Zero after sale support from HP! Keep that in mind guys!

3 REPLIES 3

‎08-06-2024 03:27 PM

HP Recommended

Hello @Fygopoulo , how are you ?

 

Please, try to isolate the fault, do an electrical reset:

 

1 - Remove the power cable
2 - Hold the power button for 1 min
3 - Replace the cable and try to turn on the Laptop

 

If you use an external monitor, does it happen to generate an image?

 

I´m Waiting

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‎08-06-2024 03:34 PM

HP Recommended

Hello, Fabio, yes the external monitor does generate an image. I have done what you have told me but it doesn’t seem to resolve the issue!

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‎08-06-2024 04:45 PM

HP Recommended

Hello @Fygopoulo 

 

In this case, I really recommend requesting technical assistance to evaluate your equipment.

 

Regards

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