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Posts: 1
Member Since: ‎06-27-2013
Message 1 of 2 (6,422 Views)

Problem when opening 3D-graphics Games or movies

First of all

Model : 

Compaq Presario CQ57-458SE Notebook PC



Windows 8 Pro x64


When I try to start a 3d game (or a very low graphics game, such as Planets Versus Zombies)


After sometime My Notebook turns off automaticly and when I try to open it, it says something about the system being too hot, and then I continue trying to open, but when I reach the login page of the windows it simply goes into sleep mode (I guess) and after sometime it would work perfectly til I try to open any 3d game or a movie, the air comeing from the vent is cool and the notebook doesn't seem hot and I bought a fan and put it under it and still, it turns off....

Dxdiag system and graphics card report :

System Information
Time of this report: 6/27/2013, 23:47:47
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario CQ57 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 2533MB used, 5328MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_3674103C&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02F2
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2858 (English)
Driver Version:
DDI Version: 10
Feature Levels: 10.0,9.1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 10/10/2012 15:44:10, 8368576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-A678-7E16A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x3674103C
Revision ID: 0x0002
Driver Strong Name: oem33.inf:5f63e5349ded771f:iILKM0: Tongueci\ven_8086&dev_0046
Rank Of Driver: 00E02001





Hope I get help soon...


Thanks in Advance.

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Regents Professor
Posts: 4,472
Member Since: ‎10-09-2012
Message 2 of 2 (6,335 Views)

Re: Problem when opening 3D-graphics Games or movies

[ Edited ]

Hello CreepyCreeper.

I'd like you to update your BIOS but when I searched for your notebook it pulled up several potential products.  Could you provide me with your product number?  This document can show you where it is located.

Also, since the notebook is complaining about getting too warm have you noticed how hot the notebook is when it powers off?  Does it appear to be warm?  Please follow the instructions in this document to ensure the cooling system is clear of dust and debris.

I'll keep an eye out for your reply.  Have a great day!

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