• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-17-2024 02:06 PM

HP Recommended
Product: HP ENVY - 17m-bw0013dx
Operating System: Microsoft Windows 11

Hello on my  HP ENVY - 17m-bw0013dx Product number: 3WF11UA#ABA

  • There are some times when Im using any program that uses the NVIDIA GPU the system will work fine and then it will start overheating on the area on top of the keyboard. On the screen Im able to see like someone ise touching the screen and is like fast touching and it will not allow you to press anything on the keyboard, and the only way to fix it is to turn it off with the power button, let it cool for a few minutes and then restart it and it will work fine again
    im attaching the video of the issue
  • latest firmwares applied and updates
    also this also happened when the computer was running Windows 10
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.