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‎07-31-2021 01:29 PM - last edited on ‎07-31-2021 02:01 PM by Moderator

HP Recommended
Product: Ultrabook 15J18EA#ACB
Operating System: Microsoft Windows 10 (64-bit)

I've bougt the ultrabook 15J18EA#ACB S/N [Personal Information Removed]in RK,but after a few months I understood that the camera didn't work. I went to ALSI service (autorize on the Kazakstanregion). They made a survey and open the Order number [Personal Information Removed], and as a result the camera does't work. They order the nessesary details,. But then my friends find the problem on my ultrabook and it was only swith off the camera roll on the right side of my ultrabook. Is it fraud on the part of an authorized center? what should I do with it? I ask you to take measures to an authorized center that writes off a workable product as not working. With best regards.

Category:
1 REPLY 1

‎08-03-2021 08:37 AM - edited ‎08-04-2021 10:05 AM

HP Recommended

Hi@VHope, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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