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Message 1 of 2
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Flag Post

Problem with hinge popping on laptop

HP Recommended
Example: HP OMEN15-ce005nc
Microsoft Windows 10 (64-bit)

Hello.

I have a problem with the hinge popping. I use the notebook about 2-3 times a day for 2 hours. I have it 2 years + 3 years warranty. Will they fix it for me?

It only pops occasionally and sometimes the screen gets harder to lift. The laptop is fine, not slow or damaged.

I play games on it, but I do a lot of graphics. 

I close the screen when I go to eat or do other things, for example.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mistralias

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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