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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-13-2020 11:31 AM - last edited on ‎12-13-2020 04:02 PM by Moderator

HP Recommended
Product: 2323ew
Operating System: Microsoft Windows 8.1 (64-bit)

Hello;

In my laptop hp g6 2323ew serial [personal info removed]

After installing new windows 8.1 there is a problem with camera.

In manager devices i have such information :

error from device manager.jpg

Device USB\VID_0000&PID_0002\6&29b88a20&0&5 was configured.

Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.17238
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false

 

Kindly ask you provide some hints what can be a reason.

thx

Wojtek

 

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