cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
71
Flag Post

Problem with integrated camera hp g6 2323ew

HP Recommended
2323ew
Microsoft Windows 8.1 (64-bit)

Hello;

In my laptop hp g6 2323ew serial [personal info removed]

After installing new windows 8.1 there is a problem with camera.

In manager devices i have such information :

error from device manager.jpg

Device USB\VID_0000&PID_0002\6&29b88a20&0&5 was configured.

Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.17238
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false

 

Kindly ask you provide some hints what can be a reason.

thx

Wojtek

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation