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Student
Posts: 1
Member Since: ‎05-03-2016
Message 1 of 2 (122 Views)

Problem with video streaming

Product Name: Pavilion 14-boo3TX
Operating System: Microsoft Windows 8.1 (64-bit)

The problem i am facing is ,when i play a video the  streaming stops and the whole system will hang and it needs restart,But the same video streams well when I use earphones or audio jack.I am fed up with this problem,can u please provide me a solution how to resolve this problem.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (93 Views)

Re: Problem with video streaming

Hi @AKKIP,

 

Welcome to the HP Forums!

 

I read your post and wanted to reach out to help you! In your post, you had said that currently your HP Pavilion 14-b003tx Ultrabook is having sound issues.  You could try:

 

1. Right click the Speaker icon in the bottom right corner by your time.

2. Click Playback Devices.

3. Click Speakers.

4. Click properties.

5. Click the advanced tab on the Properties window.

6. Change the Default Format drop-down to the highest quality.

7. Apply the properties.

8. Click OK to close the properties window. Restart the Notebook and test the sound.

 

Here is a link to help troubleshoot the sound.

 

Please let me know how this goes.

 

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Thanks.

 

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