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‎09-02-2020 02:31 PM

HP Recommended
Product: Pentium N5000

I do not know what to do. When I turn on the notebook it does not finish booting, the screen remains black (but not a black as if it were off but it has a glow and it is distinguished when it is on and when it is off) it seems that it is about to start but there it stays. If I press ESC, a text appears at the bottom of the screen that says (ESC ... Pause Startup) and nothing happens and if I turn it off and on again and press F1, the text (F1 ... System Information) and so with the F3, F9, F10 but they all say something different

1 REPLY 1

‎09-05-2020 07:05 AM

HP Recommended

@SantiGDG


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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