Problems with Intel HD Graphics 520 and elitebook G3 840 and OpenGL

[felibra]

Hi there,

I have installed photosoftware on my laptop (cewe) - on startup it gives an error message unable to launch the program, displaying:

[...] install a driver  providing OpenGL 2.0 or higher [...]

On the web I found several incompatibility issues with the Intel HD Graphics 520 and OpenGL. Recommendation was to update to the latest Intel driver to fix the problem.

On the intel website I saw a driver update for Intel Graphics drivers for windows release 27/3/2018 (15.65.5.4982).

https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr...

When I tried to install I got an error message that this driver is not valided by the laptops manufacturer.

On the HP website I couldnt find the appropiate driver update.

Can you please let me know how I can fix the problem? Either by providing a driver update or by solving the OpenGL incompatibility issue?

Thanks.

[DavidPK]

Hi,

You can get around the restriction imposed by the oem graphics package by manually installing the Intel Graphics driver as follows.

First, download the latest Intel driver for your notebook from the link below and save it to your Downloads folder - you need the second option ( ie win64_15.65.5.4982.zip ).

https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr...

When done, download and install the .64bit version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the win64_15.65.5.4982.zip package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters, right click the Intel device and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_15.65.5.4982 folder you pasted on your Desktop.

Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook.

Regards,

DP-K