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‎10-02-2021 04:28 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (32-bit)

The Display on our (refurbished) x360 laptop died within weeks of getting the laptop. I am finally getting around to trying to replace the screen. 

I tracked down the part on https://partsurfer.hp.com/Search.aspx?searchText=5CD8456DMW : L37646-001

 

but there is no option to add it, or any part for this laptop, to my shopping cart. 

 

What are my options, HP? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2021 05:09 PM

HP Recommended

@ForumUser25 

 

You can't add to cart, reason it is N/A

 

                 https://partsurfer.hp.com/Search.aspx?searchText=L37646-001

 

You can use part # to buy elsewhere

 

Regard

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎10-02-2021 05:09 PM

HP Recommended

@ForumUser25 

 

You can't add to cart, reason it is N/A

 

                 https://partsurfer.hp.com/Search.aspx?searchText=L37646-001

 

You can use part # to buy elsewhere

 

Regard

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-02-2021 05:15 PM

HP Recommended

Thank for the (really quick!) response!

 

I saw the "N/A" .. but what an awful encoding for a user? does that mean it is out of stock? out of production? discontinued forever? I can find the part number on aliexpress et c, but was really hoping for OEM - and presumably OEM that I can trust...

 

Does this mean I have no option ever from HP? 

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‎10-02-2021 05:33 PM

HP Recommended

@ForumUser25 

 

Normally N/A means does not stock. I believe depending on market, vendors including HP would stock or re-stock only parts they can clear very quick and/or get more profit. That is a business decision.

 

Hope this makes sense

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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