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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Purple Marks on Black Screen
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08-19-2022 01:09 PM - edited 08-20-2022 04:07 AM
There is a few purple marks on my screen and I would like to know first off, what are they, and second off if they are covered by warranty. I've linked a picture below they are visable in any low light games. Thank you for any response!
08-19-2022 07:46 PM
Hello @FlamingFury691
Privacy Problem:
Please edit your first post and remove the image, crop the image so that only the screen is visible (no people!)
Do you have same error pattern on external monitor connected via vga/hdmi ?
Please report your results
08-20-2022 06:45 AM
Hello @FlamingFury691
In your case: Service is required !
- The computer should be disassembled and checked.
- [ Always recommended ] Thermal paste for CPU GPU and bridges should be renewed
- [ Always recommended ] The function of the fan(s) must be checked
- Display cable check or replace
- Screen check or replace
- General cleaning ...
HP warranty valid -> Contact HP Support
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Good luck